FAQs

Testimonials

Phil - NZ

“Matthew contacted me yesterday to sort out my email problems. I must say he was very professional and must be a real asset to your organisation.”

Phil, Manufacturing training business, Australia and New Zealand

Anna S
"I must say it was really terrific to speak to someone whose first step was to ask me for more details about what I needed."

Anna, Legal practitioner, Brisbane

FastFix™, the fastest and most cost effective way to get IT help

FastFix™ is Gecko Rescue's unique flagship product.

Our FastFix™ product is Remote Access IT help and servicing provided to end users through channel partners. We provide FastFix™services to the channels customers & the channel partner receives a portion of the revenue that we earn from this.

We are exceptionally good at what we do because all we do is provide remote access IT support.

How do I make money?

You earn a portion of all revenue that we get from your customers.

We set a Wholesale rate for our IT services
You set a retail rate to charge your customers
You make the difference between the two

How long do I continue to get revenue?

So long as you remain a registerd Gecko Rescue channel partner you will receive ongoing revenue or the work that we do for your customers

How safe is remote support

Will the service provided to my customes be secure?

We use the same encryption as banks and financial institutions. This makes the connection completely safe and secure, and we can only access a computer with your customers permission.

They will be able to see us control the desktop and may terminate the remote session at any time.

After the support session we will not be able to access their computer unless they initiate a support request.

What is the advantage for my customers

Super fast service

We guarantee to respond to your customer within 1 hour. In most cases we can start working on their issue immediately. No waiting around for a technician to arrive.

Exceptionally cost competitive

With per minute billing your customers only pay for the time it takes to get the job done. A 10 minute job costs 10 minutes. On-site services usually charge an hourly rate with a minimum charge of 1 hour plus call-out fees.

Professional level of service

All of our technicians are inhouse in our Australian call centre. They are selected to have a wide range of skills and our systems ensure that is it easy for them to collaborate togeather. This ensures that we have the skills to resolve almost any issue at a professional level.