FastFix Outsource
- Do you have an existing Help Desk or Call Centre?
- Do you want to outsource overflow work?
- Would you like to extend the support available to your customers instead of turning them away if the problem is not covered by your free support arrangements?
- Want to keep it all under your own brand?
Contact us now to discuss your needs
FastFix Outsource allows you to manage and control all aspects of the service to your customers while we just deliver the technical support by phone and remote access.
You take the initial enquiry request through your usual mechanisms (eg call centre, help tickets or by email) and have full control of decisions to refer requests on to us. You enter the job on our easy to use fully integrated web interface and we do the work. Based on our comprehensive reports of activities for each job and time taken, you bill your customer through your usual billing procedures.
You can:
- use your existing customer identifiers
- set rates for specific customers or types of work
- access detailed reporting of each service job and the time taken
- view customer service histories
- view detailed and summary activity reports on a daily, weekly and monthly basis
