For channel partners
Become a partner with us and we will provide computer support services to your customers, either as an extension of your existing services or on an outsourcing basis to allow you to focus on your core business.
We provide a profitable value-add service with a low entry cost, low risk and no long term contracts.
Our products can be ‘white labelled’ and offered under your brand, with a fully integrated, easy to use web-based interface that allows you to manage your customers’ support requests and maintain full control including using your existing customer identifiers and billing systems.
Or, we can manage all aspects of the service including taking initial customer enquiries via our Australian-based call centre, service delivery, record keeping and billing. We will provide you with regular activity reports and a cheque for your share of the revenue on a monthly basis.
For your customers
In an increasingly complex IT industry, we aim to provide computer users with a 'paramedic’ approach to computer servicing, offering a ‘first point of call’ for trustworthy advice and prompt assistance at a reasonable price.
We offer per-minute billing, no call-out fee, a no-fix-no-fee guarantee and response within 1 business hour. Customers can be serviced anywhere, including regional and rural areas, subject to a broadband Internet connection.
Our professional technicians will diagnose faults, give advice and solve problems for you ranging from small, software related ‘how do I…?’ queries through to complex issues and total computer crashes. If we can’t fix the problem for you we will give advice and suggestions for a quick and economical resolution, including ‘specialist’ referrals as required.
